De-activate Campaign

The campaign can be de-activated in two different ways:

1) De-activate from Campaign Overview page

Log in to the CI App: Access your CI App account by visiting https://ci.zapyan.com/login.
Select Your Business: To view campaigns for a specific business, click the "View Dashboard" button associated with your chosen business.
Access the Campaign Menu: On the left side of the screen, locate and click on the "Campaign" menu item.
Find Your Campaign: Utilize the search feature to locate the campaign you wish to deactivate.
Initiate Deactivation: Click on the campaign label to access its details. Then, click the "Action" dropdown button.
Select "Deactivate": From the dropdown menu, choose "Deactivate."

Note: Please note that only campaigns in the "Active" status can be deactivated.

Log in to the CI App: Access your CI App account by visiting https://ci.zapyan.com/login.
Select Your Business: To view campaigns for a specific business, click the "View Dashboard" button associated with your chosen business.
Access the Campaign Menu: On the left side of the screen, locate and click on the "Campaign" menu item.
Find Your Campaign: Utilize the search feature to locate the campaign you wish to deactivate.
Access Campaign Configuration: Click on the campaign label to access the campaign configuration flow.
Navigate to Design View: Progress to the Design view by clicking the "NEXT" button on the Target and Destination pages.
Initiate Deactivation: Finally, click on the "De-Activate" button.

Note: Please be aware that only campaigns in the "Active" status can be deactivated.

Before proceeding with campaign deactivation, it's crucial to review the configuration thoroughly. Once a campaign is deactivated, its status will be set to "Stopped." Remember that you can reactivate the campaign at any time after deactivation.

Please contact our professional support team if you require further assistance

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